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2020. 05. 21

COVID-19: Current situation in Portugal

Decreto Lei 17/2020

On the 23rd April, the Portuguese government published a new law, that establishes extraordinary and temporary measures for the Tourism area, because of the consequences that the pandemic is causing in the tourism area.

This law was approved in order to save tourism companies cash flow, without prejudicing the consumer’s rights.

Most relevant details of this law for incoming travel agencies:

  • it applies only to travel agencies, hotels and other touristic accommodation companies and TA that do outdoor activities (airlines are not included)
  • all trips organized by travel agencies, that are supposed to take place between the 13 th March 2020 and the 30th September 2020 and that are cancelled due to the pandemic of COVID 19, client can choose between 02 options:
    • to reschedule the trip until the 31.Dec.2021
    • to have the total amount already paid in credit to be used until the 31.Dec.2021 (subject to availability)
  • in case the hotel does not confirm availability for several dates (more than 03) requested until the 31.Dec.2021, the hotel is obliged to reimburse the deposit.
  • in case the credit is not used until the 31.Dec.2021, the client has the right to ask for the reimbursement and the company as to reimburse within the next 14 days after the request.

General Plan for lifting lockdown measures

Portugal passed from a “State of Emergency” to a “State of Calamity” that is valid until the 17th May. Continuing general restraint and containment behavior, the resumption of economic and social activity will take place in stages.

Public transports

As of 4 May they have limited capacity to 2/3 of the capacity and mandatory use of face mask.

Access to shops, restaurants & cafés

Commercial premises should not be occupied by more than 4 people per 100 m² (excluding employees). The use of face masks is mandatory.

  • 4 May Street shops up to 200 m² can open, from 10am.
  • 18 May Street shops up to 400 m² can open. Restaurants, cafes, bakeries and outdoor terraces can open with a 50% maximum capacity. Until that date, they may maintain the take away option and home deliveries.
  • 1 June Shops with an area of more than 400 m² or located in shopping centers can open.

Museums, cultural spaces and leisure spaces

  • 4 May Libraries and archives, zoos, aquariums and similar can open to the public.
  • 18 May Opening of museums, monuments and palaces, art galleries and other cultural spaces.
  • 1 June Opening of cinemas, theatres, auditoriums and showrooms


Events or gatherings with more than 10 people are not allowed.


  • 4 May Individual outdoor exercise is permitted (without use of changing rooms and swimming pools).
  • 30 31 May Official football competitions of the 1st Football League and Cup of Portugal may take place.


From 4 May, the beaches remain closed but access to the sea is allowed for swimming or surfing.

Travel within Portuguese territory

Portuguese land borders are closed until the 15 th May and flights to Portugal are allowed only from the Schengen area or from countries with a strong presence of the Portuguese community.

Portuguese airports (Lisboa, Porto, Faro, Ponta Delgada e Funchal) implemented several initiatives in order to keep staff and passengers safer. A body temperature measurement system was implemented on arrival at Lisbon, Porto, Faro and Madeira airports, and soon at Ponta Delgada Airport.

Passengers on flights to Azores and Madeira will be subject to a period of 14 days of quarantine upon arrival.

Embarkation and disembarkation of tourism cruises

Passenger boarding and disembarkation at Portuguese ports is still banned, except for resident passengers.

Portugal passed from a “State of Emergency” to a “State of Calamity” that is valid until the 17 th May. Continuing general restraint and containment behavior, the resumption of economic and social activity will take place in stages.

Clean & Safe Stamp

Turismo de Portugal created a “ Clean&Safe ” stamp of approval to distinguish tourist activities which are
compliant with hygiene and cleaning requirements for the prevention and control of COVID 19 and other
possible infections.

  • Buzz DMC already has already received the “ Clean&Safe ” stamp and therefore we
  • the implementation of an internal protocol with hygiene measures according to DGS Directorate General for Health
  • to work with suppliers that also have this stamp or have proven to have strict hygiene and sanitization protocols and measures